U.S. prison communications giant Securus Technologies has made the final round of the Stevie Awards. While they may not win, at this point they are ensured at least a Bronze Award. This is a difficult feat, as they were in the running with thousands of other companies, all vying for the coveted final slot and an award that recognizes the absolute top companies in the country for customer service and product excellence. Making it to the final round marks a victory for Securus, which has seen its star rise like a rocket over the past decade.



Securus blazes trails with its VoIP lineup


Securus was first to market in the mid-2000s with a full line of VoIP-based telecommunications solutions for the nation’s prisons. Slow to catch on, the industry eventually fell head-over-heels for the new technology, which could slash costs to tiny fractions of those of the old system.


With the spread of VoIP, it quickly became clear that there were far broader horizons for the technology than just providing an alternative to outrageously expensive collect calls. Soon, Securus had rolled out its game-changing video visitation system. This high tech solution provided a cost-effective alternative to the dreaded weak link in prison security: the in-person visitation. Visitations had caused a laundry list of problems including introduction of contraband, violation of no-contact orders, assaults on staff and even visitors being subjected to invasive searches.


Video visitation eliminated all of these headaches while saving inmates and their families thousands of dollars a year in the costs associated with visiting the prison in person. On top of that, the extremely low average costs of video visitations have allowed inmates to stay in face-to-face contact with their loved ones on an almost constant basis.


Securus won’t rest on its laurel. It continues rolling out product and looks forward to an exciting 2017.